Job Description:
• Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives.
• Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements.
• Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool.
• Raise, track and implement the change requests when a new version of the product is released.
• Interface with Atlassian support portal for entering, tracking and bug reports and feature requests.
• Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency.
• With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data.
• Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives.
• Stay updated with security patches, upgrades, and vulnerabilities, and apply
necessary updates promptly.
• Provide technical support and troubleshooting assistance to users, resolving issues
promptly to minimize disruptions.
• Develop and maintain documentation, and resources to educate users on best
practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties
as may be required.
• Collaborate with other teams and stakeholders to integrate Atlassian tools with
existing systems and workflows.
• Customize workflows, forms, and dashboards to align with specific project
requirements and team preferences.
• Stay informed about the latest features, updates, and trends in Atlassian products
and related technologies.
• Evaluate and recommend new tools, plugins, or configurations to enhance
productivity, collaboration, and innovation within the organization.
Requirements:
• Degree at a nationally recognised/certified University in a technical subject with
substantial Information Technology (IT) content and 2 years of specific experience.
Exceptionally, the lack
• 8 years extensive and progressive expertise in the duties related to the function of
the post.
• Proven experience as a System Administrator
• Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a
user).
• Strong understanding of networking, security principles, and best practices.
• Proficiency in scripting languages (e.g., Bash, Python) for automation and
customization tasks.
• Experience in interfacing with IT Service Management.
Desirable
• In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including
installation, configuration, and maintenance
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