Service Level Agreement Project Manager

Description

As a Service Level Agreement Project Manager, you will be responsible for delivering and fulfilling contractual scope under Service Agreements. Your role involves optimizing profitability through up-sales, cost management, and proactive planning. Proactively look for up-sales opportunities and build and maintain Customer excellent relationship as trusted advisor through proactive interactions, reviews and site visits beyond the contractual deliverables.

Your responsibilities

• Contractual Compliance: Understand and adhere to contractual obligations, scope, and terms. Deliver the contract scope on time and with the required quality. Ensure committed service levels are met.
• Proactive Planning and Communication: Plan interventions with the customer, managing delays and cancellations as per contract conditions. Maintain regular communication with the customer and key stakeholders. Organize face-to-face meetings to understand customer needs and identify up-sales opportunities.
• Cost Optimization and Margin Improvement: Optimize costs without compromising health, safety, environment (HSE), or quality. Invoice additional works and materials as per contract terms. Consider inflation indexes during invoicing.
• Documentation and Reporting: Properly document performed works and activities using internal tools and templates. Highlight areas for improvement in customer reports based on asset condition data and reliability assessments.
• Business Development: Proactively identify additional business opportunities through up-sales and variation orders. Maintain excellent relationships with customers beyond contractual deliverables.
• Renewal and Sales Support: Approach customers for contract renewals and scope expansion. Support sales of new service agreements by defining value propositions and considering special tooling and costs.

Your background

• Technical knowledge in High Voltage equipment and apparatus.
• Project Management skills.
• Strong and proactive communication abilities.
• Sales and upselling experience

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