Customer Experience Specialist (Dutch) (MPJ-859)

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across Europe.

We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client.

Our goal is to exceed the expectations of every client and candidate and leave each party satisfied.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position:

Customer Experience Specialist

Location:

Valencia, Spain

Employment type:

Full-time (39h)

Remuneration:

Base salary

Duties and Responsibilities:

• Communicate with customers through various channels such as phone, email, chat, and social media
• Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality, and productivity
• Maintain customer satisfaction and retention through impactful customer experience

Requirements:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

Benefits:

• Excellent remuneration package based on experience, skills, and performance
• Shifts between 9:00 and 23:00 — preference for some people dedicated for the late night shift (14:00 – 23:00)
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events
• High-performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration

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