David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across Europe. We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, leaving each party satisfied. David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience.
Position: Customer Support Representative (Thai)
Location: Remote from anywhere in the world
Employment type: Service Agreement/Self-employment (no Employment contract option available)
Remuneration: Fixed monthly payment
RESPONSIBILITIES:
- Assist clients worldwide through live support
- Answer emails, assist with opening and amending client accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to management and collaborate with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Handle client inquiries appropriately and ensure high-level service
- Promote available products and services, provide relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results
REQUIREMENTS:
- Native/fluent in Thai, both oral and written
- Fluent in English (at least B2 level)
- Knowledge of FX industry considered a major advantage
- Previous experience in a similar position considered a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
Working schedule: Monday to Friday
OFFER:
- Competitive remuneration
- An opportunity to build and grow in a company
- Private medical insurance
- The freedom and flexibility of fully remote work
- Collaborative and supportive team environment
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Más información
- Address Sevilla
