To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) to be based in our Barcelona office.
WHAT YOU WILL DO
- You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
- Advisory and support services for our international premium clients concerning the order process
- Answering customer requests (phone calls and e-mails)
- Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
- Continuous improvement of internal processes
- Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.
WHO YOU ARE
- Have excellent verbal and written knowledge of US English at native level; additional languages are a plus
- Have a first experience in the customer care or any other service oriented industry
- Conscientiousness when dealing with customer-data
- Flexibility and ability to work under pressure, capacity for teamwork
- Proactive, good organizational skills and time management
- Working computer skills required (MS-Office)
- Experience with ticketing systems preferred
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office / Mobile office abroad (Job and position permitting)
- Language & e-learning courses
- Staff discount
- Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Individual support on mental health & well-being
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa.
For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
#J-18808-Ljbffr
Más información
- Address Granada
