Italian HR Admin, Entry level

HR Admin Apprentice

GRX, Remote

Permanent

THE ROLE

To contribute and be part of the team responsible for the support and execution of data management / customer services activities, ensuring that output is accurate and on time.

Your responsibilities may be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.

RESPONSIBILITIES

1. Ensure that Data Management is performed accurately and on time
2. Ensure Tickets and Calls are responded within SLA timescales and to a high standard
3. Follow Detailed Working Instructions (DWIs) and highlight any gaps / inconsistencies in the documentation
4. Working knowledge of systems and tools to perform daily tasks
5. Ability to recognize and deal appropriately with sensitive and confidential information
6. Successful completion of all learning objectives
7. All system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate
8. Time Recording to be completed accurately and on time
9. Alight Security Standards are understood and adhered to
10. Contribute to team meetings and raise any issues immediately to your Service Manager
11. Ensure you are up to date with all Alight HR announcements
12. Participates in projects as needed and assigned

REQUIREMENTS

• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast-paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to work both individually and in a Team

Essential :

• High School / University diploma or equivalent
• High level of English spoken and written allowing everyday work communication in this language

Desired :

• Experience in customer service or working with HR and payroll data
• Additional language(s) as required for a specific position

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