Do you want to bring your management skills into play in an international and dynamic organization, leading a team of skilled IT Supporters? Then BESTSELLER TECH might be just the place for you!
We are looking for a talented new Team Lead to lead one of our Servicedesk teams at our office in Malaga. Join us, for an opportunity to develop support in a global organization.
The department
You will join our ServiceDesk team, consisting of 45 employees, supporting BESTSELLER globally. More specifically, you will lead a team of 10-15 employees, working with Retail support via the phone & Mail. We are a close-knitted team, who all connect on an interest in TECH, solving problems, and providing best-in-class service, and we always help each other out when needed.
You will further become a part of a Leadership team, where we support each other daily to learn and become better. You will furthermore become a part of the extended Retail leadership team. In BESTSELLER TECH, the atmosphere is more like a start-up entrepreneur than a TECH department, with hundreds of colleagues. We have rapid decision-making processes, where there is room for experimenting with new technologies and new ways of working, where we move fast from idea to execution.
The job
Your target is to enable our stores to be successful by fulfilling two major responsibilities: First lead, coach and support your team to deliver world-class support to our stores. Second, develop the support function towards premium support, by driving continuous improvements initiatives and through strong collaboration within TECH and stakeholders in Retail.
Your main responsibilities include:
- Managing all employees in the team of 10-15 employees, focusing on well-being, motivation, long-term development, a continuous learning curve and performance.
- Continuously develop the team through coaching/mentoring.
- Setting targets and following up by facilitating check-ins, dailies, meetings, and sessions with the supporters.
- Develop the support area further, focusing on improving and securing premium support for our stores.
- Drive continuous improvement initiatives with our stores in focus. Collaborate very close within the leadership team, but also across the TECH organization and its related stakeholders.
Your Qualifications
- Minimum 5 years of Leadership experience from a global customer service function, preferably a service desk.
- Strong communication skills.
- Customer service orientation.
- Solid knowledge of methods and techniques to operate a customer service/ TECH support function.
- Fluent in English, both written and spoken. Other languages on top, are welcome.
Your profile
As a Team Lead, you are characterized as positive, pragmatic, outgoing, and supportive. You show sincere interest in your employee’s performance and well-being and are constantly at their disposal. You serve as a great motivation and inspiration to the people around you, leading by example.
You are ambitious and have high expectations for the service we deliver, constantly working on continuous improvement initiatives within the support area, with an analytical approach, with a desire to see results. Balancing both the premium customer service for our stores and the well-being of the team, ending up exceeding our target to develop the best-in-class TECH support.
Establishing relationships within BESTSELLER TECH, as much as with our stakeholders in the business, is an inherent part of your job, and consequently, it is key that you can build trust and rapport.
We look forward to hearing from you!
Workplace: Malaga, Spain. Please note that this job cannot be performed remotely, and thus, you are required to live in the area.
About BESTSELLER TECH
We are more than 250 people strong with our primary locations in Denmark and in Malaga, Spain. We are excited about what we do, but there is more to us than our tech stack.
We are young at heart and thrive in a flat organization. Our teams are agile and empowered with end-to-end responsibility. We want to be at the forefront of the newest technologies, working agile, and we move forward together. Every day.
If you want to play a significant part in empowering our business, then welcome to BESTSELLER TECH.
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Más información
- Address Sevilla
