The Personal Shopping Manager MADRID

POSITION SUMMARY:

The Personal Shopping Manager is responsible for developing the Personal Shopping business

ensuring that “Private Clients” receive the most sophisticated stylism

service and client experience.

To meet success, the Personal Shopping Manager will lead the team toward excellence, build

positive relations with Luxury brands Store Managers, proactively develop and retain the

Personal Shopping clientele, ensure perfect product display in our private spaces and drive the

Virtual Personal Shopping activity, as well as identifying new business opportunities.

KEY RESPONSIBILITIES:

Design the “Personal Shopping Client Experience” and ensure we meet excellence in

every client interaction.

Create and take ownership of a clear plan to deliver results on time. Accountable for

sales, productivity and profit targets, giving full consideration to both short and medium

term opportunities

Hire, train and coach the personal shoppers and assistants in delivering the upmost

Fashion experience, reaching operational excellence and developing trust based

relations with clients.

Build close relationships with brands by visiting the stores to ensure up to date

availability of stock, brand understanding, offers and campaigns to support guests

needs and drive sales.

Lead by example and role model in delivering an exceptional personalized service to all

guests. Setting and continuously monitoring service standards, motivating the team to

achieve them and taking proactive action to address any issues

Plan and provide regular personal shopping and brand product training sessions

Manage the creation and execution of Virtual Shopping media comms to engage the

customer (Whatsapp Business stories, WeChat moments, etc)

Collaborate and build relationships with various departments, working to deliver various

guests requests

Ensure that the department is fully compliant at all times with trading standards

legislation, health & safety legislation and security standards

Support operational initiatives (payments, SOPs, IT)

BACKGROUND & SKILLS:

At least 5 years’ experience managing a team for a luxury retail brand

A great communicator. Friendly and confident. Excels in building relationships with

clients, colleagues and brands

Has a strong network and an existing “Client Book”

Results oriented mindset

A strong team player, but also someone who can work on their own initiative

Ability to coach team members to drive performance and enable change as well as

supporting development

Ability to bring ideas and share best practice with other teams

Patient, understanding and resilient

Possess good listening skills

Aware of cultural sensitivities who can flex their personal style to best service the

guests

Efficient, organised and able to plan the working day to accommodate the guests

Ability to work well under pressure

Good attention to detail

Excellent verbal and written communication skills in Spanish and English

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