David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Live Expert for their Barcelona office.Position: Live ExpertLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary + bonuses.**DUTIES AND RESPONSIBILITIES**:- Conduct product demonstrations via video calls- Boost sales and market share through interactions- Improve conversion rates from queries to purchases- Deliver excellent customer service- Provide efficient and confident responses to inquiries- Maintain expert product knowledge- Handle inventory management- Stay updated with training- Offer market insights and feedback- Engage in video presentations, scriptwriting,
and translations- Create and deliver training content- Provide support to the call center and assist with other tasks, including potential out-of-hours work.**REQUIREMENTS**:- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)- Previous experience in customer service / sales roles- Academic degree will be considered as an advantage- Excellent communication skills, with ability to emphasize and persuade- Comfortable communicating using various channels (primarily telephone)- Computer literate with sound knowledge of Microsoft Office package- Energetic and motivated self-starter, capable of achieving the targets set- Resourceful and stress resilient personality that can adapt and remain calm in all situations- Ability to meet tight deadlines with minimum supervision and in timely manner- Ability to work independently, while being team player at the same time- Strong sales & customer-oriented mindset.**BENEFITS**:- Full-time contract, 39 hours/week:
Monday to Friday 9:00-18:00- Full paid training about the company and the project you will be working on- Excellent remuneration package based on experience, skills and performance- Be part of a dynamic and creative team with positive and friendly atmosphere- Guidance and tools to reach your full potential- Career development program and specialized courses- Private medical insurance- Discounts through company’s partner’s scheme.
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