We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great follow-up of the reception procedures.
Main Responsibilities
- Make the check-in and check-out for our guests.
- Ensure timely and accurate customer service.
- Handle complaints and specific customers’ requests.
- Coordinate luggage collection and storage.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services, including breakfast and dining options.
- Promote all hotel amenities, conveniences and programs offered.
- Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.
- +2 year Work experience
- Attentiveness and patience for customers
- Organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Team spirit
- The ability to speak both English and Spanish
- Flexibility to work in shifts
Attitudes and behaviors related to SIR : Passionate. Authentic. Connected. Creative
Benefits and fun
- Discounts in company hotels and restaurants (Netherlands, Spain, Germany and Austria).
- Discounts in local and international shops and services
- Birthday day off
- In House Experience to get to know the services well
- Regular team get togethers and Company Drinks
Conditions:
- Direct contract with Sir Victor Hotel
- Contract: fijo discontinuo, full time (From May to October)
- Salary: 1980€ gross per month
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Más información
- Address Barcelona
