Are you looking for new challenges ?We are looking for a Supervisor for one of our projects.**Responsibilities**:- Drive sales process across the team- Empower team performance to meet sales objectives- Motivate agents as a team leader- Control and drive KPIs- Recruitment and turnover control- First escalation point for Region specific issues- Team Support (case escalations, emergencies, customer complaints)- Collect and analyze metrics- Reporting to the management- Weekly review calls Country Managers- Organize regular meetings to give feedback on team performance,
upcoming changes- Manage holidays and sicknesses- Manage all disciplinary issues effectively- 360° vision on ISR individual performance and needs- Call Monitoring/ call coaching- 1-2-1 sessionsConditions:- Full-time (39hrs/week) and long-term Contract- Salary: Fixed: 27.000 Euros gross/year- Bonus: 8.000 Euros gross/year- Private medical insurance- Food card- Shifts: Monday – Friday from 09:00 to 18:00- Start date: Immediate- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)***Requirements**:- Fluent English + native level speaker of Italian- Business knowledge and commercial awareness- Results and success orientated, able to work autonomously, as well as in a team,- Excellent organization skills- Strong communication skills- Flexibility, initiative, willingness to drive change- Excellent leadership and management skills- Persuasive personality- Ability to handle high volumes of work under pressure- Attention to detail- Excellent problem solving and decision-making capabilities- Sales background- Knowledge of IT environment is a plus- Previous management experience- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.RRQ22-007533-1-ITALY
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