Spain – Customer Service Representative (Senior) – (IJT007)

Neuraxpharm is a leading European specialty pharmaceutical company focused on the treatment of central nervous system disorders (CNS). We have a direct presence in 19 countries and plan further geographic expansion as part of our strategy to strengthen our position as an European leader in CNS treatments.With our focus on CNS, Neuraxpharm develops and commercializes value added medicines, standard generics and consumer healthcare products, e.G. nutraceuticals and probiotics, and is continuously striving to offer a wide range of effective, high quality and affordable CNS treatments in Europe.Present with our products in more than 50 countries,

Neuraxpharm also manufactures pharmaceutical forms and active pharmaceutical ingredients in our own manufacturing sites in Spain. With more than 900 professionals, Neuraxpharm has a unique understanding of the CNS market built over 35 years.Customer Service Representative (Senior)He/She will be responsible for register, coordinate and supervise in an integral way the internal and external circuit of the Purchase orders (of the assigned customers) until their correct distribution, in accordance with the internal procedures, guidelines, established regulations, to ensure optimal customer service and the proper functioning of the department.**Main responsabilities**:- Registration and follow-up of orders (SAP system): Registration of orders in the system, monitoring of delivery times and pre-payments and contact with transport agencies. Pricing data accuracy of the POs and issuing credit notes, if it is necessary. SAP master data.- Interdepartamental coordination of the orders: Conducting meetings to monitor the status of orders in the different departments of the company (Planning, Logistics, Quality, Warehouse) for the fulfillment of the delivery deadlines.- Customer Service:

Resolution of doubts, queries, or complaints regarding orders. Information on the status of orders on daily basis. Organize shipments of batches under quarantine. Organize exportation. Coordinate with external agent for customs procedures. Attend meetings and phone calls from customers. Management of customers service portfolio (B2B and B2C) attending all their needs. Following Kpis: Customer Delivery On-time performance.- Administrative Tasks: request sales forecast and annual budget, processing letters of credit, manage export documents (Certificates of origin and Export Notification), coordination of sample shipments and documentation file.- Training plan:

participate in the department training plan and access to company courses.**Requirements**:- Minimum of 3-5 years of customer service experience- Experience as a Customer Service in a manufacturing company or distribution company (Chemical/ Pharmaceutical will be a plus).- Strong sense of time organization and urgency, analytical thinking with a high degree of initiative and problem-solving skills. Able to work independently and attentive to detail.- Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges. Integrated customer service skills.- Good knowledge in SAP.- Good knowledge in Excel.- Immediate incorporation- Fluent english**Benefits**:- Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.- Economic conditions will be according to the experience and skills provided.- A motivated and committed environment based on a diverse and inclusive culture.- A specialized team focused on our core activity: Improving our patients lives.
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