Account Executive (EA-133)

Purpose of the job:

The Account Executive will be responsible for working closely with our clients, suppliers, and internal contacts delivering services professionally, to specifications, and on time in line with SLAs. As the Account Executive, you will manage projects and liaise with suppliers and clients, delivering excellent customer service while meeting the day-to-day production contractual print requirements. You will coordinate the production process and process orders in line with the client brief and client expectations. This is a fast-paced role dealing with a variety of marketing and commercial print projects.

You will be required to build and develop relationships with key stakeholders while primarily delivering excellent customer service. Please note, this is a six-month fixed-term role.

Key Responsibilities:

1. Support Account Manager
2. Provide technical input and advice on POS and print projects as required
3. Take briefs from the client and ensure requirements such as spec and critical dates are captured
4. Produce detailed specifications for internal and external clients
5. Brief suppliers on client requirements
6. Monitor projects to ensure they are delivered to specification, on time, and in line with SLAs
7. Ensure activity is recorded using the designated company tools
8. Maintain a full understanding of the broad range of HH’s services and pass details on to the client
9. Implement new methods and procedures as required
10. Ensure invoicing procedures are followed
11. Manage and fulfill client expectations
12. Manage day-to-day operational requirements
13. Build and develop relationships with key stakeholders
14. Deliver excellent customer service to clients, suppliers, and internal stakeholders

Knowledge, Skills + Experience:

• POS / Print Expertise
• Experience working within an Operational role
• Experience working within a client services environment directly engaging with clients
• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills
• Experience of finding solutions
• Keen eye for detail

#J-18808-Ljbffr