Associate Director, Content Review Process

Associate Director, Content Review Process

Job ID: REQ-10007714

Location: Spain

Summary:

This role can be based in Barcelona, Spain or London, United Kingdom. The Global Content Review Process Associate Director (AD) will manage an external partner(s) who will perform a centralized content approval service, provide managerial directions, and ensure that an established review and approval process is followed on a global and country level adhering to regulatory and legal requirements as well as internal policies. This role will oversee the medical approval process for promotional and educational materials in a global and local context. Collaboration with cross-functional teams to ensure timely approval of global content is key. The Content Review Process Associate Director plays a critical role in ensuring that promotional and educational activities and materials are approved in a timely and compliant manner while maintaining the highest standards of quality and safety. The AD will also be responsible for the Content Review Process ongoing monitoring and further refinement/improvement.

About the Role:

Major Accountabilities:

• Manage dedicated external partner for content approval, ensure adequate staffing for the content approval team and ongoing performance management.
• Manage content standards – including updates of relevant guidelines and processes to ensure consistency and quality of reviews. Coordinate implementation, change management, communication, and business training plans across functions and geographies.
• Business partnership – by proactively solving bottlenecks and inefficiencies as it relates to content approval, while ensuring compliance of materials with global regulations and company policies.
• Be a single point of contact and subject matter expert for content approval teams and provide guidance & support to the other departments on medical topics related to product promotion and marketing (e.g. medical, marketing, regulatory affairs, and clinical development).
• Manage training needs – including training programs for content creators, medical, and commercial reviewers.

Act as a System Expert and Medical Affairs Superuser.

Key Performance Indicators:

• Number of materials challenged/incompliant – per month.
• Business partnership satisfaction – quarterly surveys.
• Review and Approval timelines – per asset types/monthly.
• Medical or science-related degree, MBA, or other business-related qualification. Content Approval Certifications are an advantage.
• Preferred 5-6 years professional experience in the pharma industry.
• In-depth understanding of the operations of a pharmaceutical company including marketing, medical, value and access, commercial, compliance, digital/social media, content management, and production.
• Strong knowledge of compliance/regulatory requirements in the pharmaceutical industry and Novartis internal policies.
• Experience with reviewing or approving business material.
• Experience managing an external service partner.

Skills:

• Excellent interpersonal skills and ability to develop trusting relationships with stakeholders.
• Excellent analytical/reasoning, problem-solving, organizational, and multi-tasking skills.
• Strong policy, process, and project management skills.
• Knowledge expert of Novartis compliance policies, procedures, and how they apply to associates’ roles and responsibilities.
• Ability to work seamlessly with all levels of personnel.
• Demonstrated sensitivity and knowledge of cultural differences with experience in multi-country, multi-cultural environments and demonstrated success with global collaborations.
• Proactively and creatively problem-solves, makes effective and timely decisions while skillfully negotiating to resolve conflicts across functions and between stakeholders.
• For internal candidates: Strong Novartis internal network, preferably on a global and local level.

Languages:

• Fluent English (spoken and written).
• Additional languages will be an advantage.

Closing date for applications: 26 July 2024

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more here .

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