C Collections Specialist (German speaker) – FMCG Company (M375)

O2C Collections Specialist (fluent level of German) International SSC in Barcelona

International FMCG SSC in Barcelona

General:

• Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
• Responsible for coordination with local finance teams, Customer Service, Sales, and Operations.
• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
• Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables:

• Responsible for the region coordination with the customer, Collections of both overdue and to be due invoices.
• Performs cash application processes, AR related management on a timely and accurate manner
• Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
• Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
• Ensures dispute escalations are properly handled in a customer-friendly manner
• Responsible for clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales, and Operations.

Personnel:

• Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:

• Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:

• Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting:

• Ensures clear, effective upward feedback and reporting.

Compliance:

• Ensures compliance with operational accounting policies and procedures
• Ensures the integrity of the financial accounting systems and controls under his management.

• 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
• Open to work in international environments
• English as a business language and the local language to support the region
• Excellent interpersonal skills with the ability to influence and develop relations at all levels
• Flexibility and ownership
• Team player in a multicultural environment
• High degree of orientation in customer service
• Good negotiation skills
• High School, Vocational Certificate, Post Secondary Diploma

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