Job Description
Are you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?
Main Responsibilities
- Manage incoming contacts such as phone calls, emails, and letters from customers
- Assist customers by providing information about products, resolving client’s queries, and explaining company policies
- Assist customers through various digital channels, reaching out to them if necessary
- Collaborate with different departments to find appropriate solutions for escalated cases
- Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments
- Become the best brand ambassador, and provide an outstanding service to clients.
Qualifications
- Core Skills/experience
- Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person – you enjoy working in a collaborative team environment
- Tech savvy and analytical
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Más información
- Address Barcelona
