[FXB-691] – Customer Service Sales Representative – Italian

We are looking for Italian Customer Service & Sales Representative for one of our clients, a leading company in new technologies.**Responsibilities**:- Handle and close inbound calls (Consumer) to achieve quarterly quota- Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products- Quote creation and follow up- Maximize Store revenue by upselling/cross-selling to increase order value and AOV- Awareness of Online Store promotions and campaigns to maximize their success- Ensuring personal knowledge of the portfolio is maintained- Stock availability- Cross language backup if needed- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges,

delivery, etc).- Solve status queries- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.We offer:- Full-time (39 hours/week) and long-term contract- Schedule : Monday – Friday From 09:00 to 18:00- Salary: 19.000 Euros gross/year + up to 2.000 Euros gross/year- Regular and permanent incentives- Specific compensation model based on over achievement- Start date: Immediate- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*- Italian native level speaker with fluent Spanish, French and English is a plus- Strong communication skills- Knowledge of sales techniques (up-/cross-selling, objection handling,

etc)- Customer Driven and motivation to work in sales- Achievement and target oriented- IT knowledge and technical understanding- Minimum of 1 year relevant experience- Real capability to listen to customers- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs- Exceptional customer facing and customer care skills- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.RRQ22-005943-1-ITALY

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