PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local market expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape. Our Global Commercial team is growing and we are looking for a Head of Account Management and Commercial Operation to be based in Spain. We’re looking for an experienced Head of Account Management to lead our global team. Reporting to the CCO, you’ll be responsible for developing and building our account management and commercial operation teams. You’ll be a key member of the Commercial team, steering the future of the business line. In this position, you will work closely with the sales, Tech, IT, and Operations team to develop and grow our customer portfolio as well as collaborate with our Product Team to improve our product portfolio and value proposition.
Job Duties And Responsibilities:
- Lead account management and commercial operation team – Focus on global performance and improvement.
- Achieve Defense&Growth targets: Accounts mapping, KAM practice.
- Planning & strategy. Lead the successful deployment & execution.
- Identify and remove blockers. Identify solutions and implement working with internal departments (Tech, IT, Compliance, etc).
- Coaching & Training your team, Take them to the next level and develop their careers at PayRetailers.
- Define the customer experience, you’ll map what is appropriate to ensure the end-to-end experience is delivered.
- Present revenue forecasts: you’ll be able to inform and update the management team on your progress and successes in all markets you own.
- Developing processes, tools, and guidance: Lean approach to increase efficiency and decision-making capability of the team in a controlled way.
- Entrepreneurial projects: test new ideas, measure, innovate, and manage the execution.
Experience And Qualifications:
- BS/Master Degree in Business Administration or in the relevant field
- Over 5 years working in fast-paced B2B Payment/Tech firm with a minimum of 2 years leading teams.
- Excellent communication and leadership skills.
- Business acumen with a problem-solving attitude.
- Detail-oriented and able to prioritize.
- Self-starter and able to work efficiently under pressure.
- Fluent in English written and spoken.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- The ability to research and identify problems, develop proposals, conduct analysis independently and in collaboration with others.
- An ability to deliver projects and answer inquiries on time.
- Ability to deliver an excellent customer experience.
- Skilled in defining processes, KPIs, and guidance for teams to follow.
- A true multitasker, able to manage multiple workloads, projects, and priorities.
What We Offer:
- Competitive salary!
- Opportunities to grow within a company in hypergrowth stage
- Additional days of holidays!
- Private health insurance
- At least one day of home office per week!
- Free language classes
- Individual development plans
- Excellent work environment and good collaboration
- Free coffee/tea, fruits, and snacks from the company
#J-18808-Ljbffr
Más información
- Address Barcelona
