IT Solution Delivery Manager

About the Role

Major accountabilities:

1. Leading business requirements/ business process analysis in the area of Site Study Operations with a team of business users including utilizing necessary analytical tools that result in aligned concepts, business processes and requirements with the business team; providing guidance to the business team to ensure consistency of the overall solution; continuous management of user expectations.
2. Owning and managing user requirements specifications for a functional area, ensuring that the complexity of the requirements is documented in concise, scalable manner that is easily understood by both the business team and solution delivery teams.
3. Owning the delivery of user requirements for a functional area including providing continuous clarifications to the team on requirements during build and validating the implementation of requirements from a usability perspective.
4. Ensure consistency and traceability between user requirements, functional specifications, and testing & validation.
5. Support validation and testing as appropriate and ensure adherence to Security and Compliance policies and procedures within Service Delivery scope.
6. Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), DDIT Service Portfolio and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions, and services wherever applicable. Additional specification required for testing.

University degree in Computer Sciences, business or similar OR relevant experience.

Working experience within the pharmaceutical industry, Relationship Management, leveraging digital technology / big data, multi-national global experience, Interactions with senior management, influencing without authority, Collaborating across boundaries.

8+ years of experience in business process analysis within drug development domain

Proven experience analyzing business needs, eliciting, and documenting effective user requirements.

Awareness of GxP and relevant controls applicable for IT systems (desirable)

Ability to collaborate with subject matter experts, technical experts across teams solution design.

Knowledge on business process modelling

Excellent verbal and written communication skills in English

Experience working with Global teams and multi-vendor situations

Learning Agility and ability to manage priorities.

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