Key Leader (Supervisor/a) Barcelona – (GHO635)

Descripción del puesto

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Key Responsibilities of the Job

Operations

1. Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
2. Open and close the store in accordance with the opening and closing checklists.
3. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
4. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
5. Ensure team uses in-store technology to support store operations and provide positive guest experiences.
6. Understand and adhere to people safety policies and procedures to maintain a safe work environment.
7. Perform work in accordance with applicable policies, procedures, and laws or regulations.

Customer Experience

1. Lead the store team, including planning floor coverage and making decisions to maintain store performance and effectiveness of store operations.
2. Support team members (e.g., by leading by example or coaching) to ensure a fantastic customer experience demonstrating that we value their time, including assessing customer needs, providing product technical information, and assisting in-store and omnichannel transactions (e.g., online buy and pick up in-store options, phone sales, and store-to-door shipping).
3. Interact with customers and meet their needs to assist and provide effective and personalized shopping and return experiences.
4. Provide technical product information while explaining value and benefits.
5. Resolve customer issues and share complaints with superiors for customer «make rights.»
6. Move dynamically through the floor to assess and meet business, team, and customer needs.

Teamwork

1. Contribute to a respectful and inclusive work environment, where differences are accepted and celebrated, to ensure both team members and customers have a positive and engaging experience.
2. Establish supportive and productive relationships with all team members.
3. Collaborate with team members to ensure optimal customer experience and assist with store operations.

Operations

1. Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
2. Open and close the store in accordance with the opening and closing checklists.
3. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
4. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
5. Ensure team uses in-store technology to support store operations and provide positive guest experiences.
6. Understand and adhere to people safety policies and procedures to maintain a safe work environment.
7. Perform work in accordance with applicable policies, procedures, laws, and regulations.

Responsibility of Budgets

No correspon

Staff Management

Indirect team leader responsible for a subset of store personnel or as delegated by the store manager.

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