[Z-809] | (Junior) It Support Technician

Job Description:

We are looking for a talented and motivated IT Support Technician to join a local IT Service Desk Team and support a strategic network project in various sites throughout both Spain and Portugal. As an IT Support Technician at Eurofins, you will:

1. Identify and manage Severity 1 tickets end-to-end, as well as alerts on major/recurring incidents;
2. Manage L1 and L2 tickets by solving locally or transferring to dedicated queues;
3. Manage IT and Application requests opened by sites;
4. Ensure the support of site openings and major works;
5. Maintain follow-up/recurring audit of main equipment and communicate alerts;
6. Capture site-specific requests and initiate necessary actions to get validation of the central IT;
7. Execute and contribute to scheduled maintenance operations, in coordination with the IT manager or correspondent;
8. Ensure productivity gain by decreasing tickets/requests volumes, leading to a good level of user satisfaction;
9. Provide improvement to Support processes to reduce resolution lead-times;
10. Execute, participate and report on IT & Application project rollout;
11. Provide, install and/or deliver hardware and software;
12. Provide user/site local assistance to the deployment;
13. Ensure post-deployment support and reporting;

Qualifications:

– The below technical knowledge is highly desirable , but not required:

• Network & Telecom: WAN MPLS, LAN/WLAN/IPT;
• Windows client, Smartphones and Tablets;
• O365 full suite with experience in Enterprise Social Media.

– Strong interpersonal communication skills is essential;
– Strong focus on objectives and user satisfaction is key;
– Ability to show leadership and autonomy, with good reporting skills;
– Previous experience supporting internal client and operations is ideal;
– Previous experience in a laboratory environment is an advantage;
– Willingness to travel in Spain and Portugal between 10 to 20% of working time;
– Strong English and Spanish communication skills required (written/oral). Any knowledge of French is a plus.

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