Customer Service Specialist in Medical Assistance (Italian & German Speaker)

Do you like to be in contact with people from all around the world?
Are you excited to join an international team and expand your knowledge in case management? Barcelona sounds like a city that you could see yourself living in?

Great, then check out our clients new offer as Customer Service Specialist in Medical Assistance!

Your responsibilities and impact as Customer Service Specialist in Medical Assistance will be:

• Being the first point of contact for members and clients in need who had anaccident, breakdown or illness when travelling abroad
• Offering remote assistance
• Providing information over the phone
• Taking care of the members and insured clients in need
• Responding to incoming calls
• Advising and informing members and clients
• Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
• Supporting and collaborating in the medical cost containment process
• Taking an active role inBack Office activities
• Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)

Skills, qualifications and interests you need to succeed in this role:

• You possessfull working proficiencyin Italian and German
• You speak English fluently
• You are able to keep calm in any situation
• You bring willingness to work inflexible shifts(public holidays, weekends)
• You enjoy the contact with people, have strong communication skills and empathy
• You feel comfortable and confident inconflict resolution
• You are a team-player and demonstrate good organizationalskills
• You are open to improvingyour skillsin continuoustraining opportunities
• You have an interest in continuous learningas well asin understanding medical issues and communicatingthem clearly

What’s in it for you?

• Permanent contract
• Service hours from 07-23h (rotative shifts), Mon – Sun
• 23.000 € gross per year (including bonuses for shifts and transport)
• Restaurant voucher in value of approximately €1155 yearly
• Bonusses based on Performance
• Shift suplements for weekends and public holidays
• Structured and paid trainingfor the duration of a couple of weeks
• Varied activity, ongoing training and development
• Employee events (2 times per year)
• A bunch of great and diverse colleagues
• Eventual possibility to participate in the for Smart-working / Home-Office Concept
• Pleasant and modern work environment
• A team with team spirit and appreciation
• Start date: 20/03/23

Your future company:

Do you want to join a growing, multinationalteam with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.

Our client is an international company providingmedical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.

Is this project not the best fit for you? Feel free to check our other opportunitiesfor German speakers in Spain or send us your CV to be considered for other projects or future opportunities.

#J-18808-Ljbffr