[I282] Customer Success Manager

Job Description:
The role
To support our ReviewPro team, we are currently looking for an innovative, vibrant, high-energy, proactive and detail oriented Customer Success Manager , with experience in online support, proactive account management and the occasional telephone support to support our customers by ensuring that they are successfully using our solutions to improve Guest Satisfaction and drive additional revenue for their business.
– Excellent listening skills
– High level of organizational skills with the ability to work well under pressure and manage client expectations
– Innovative problem solving methods to help our customers grow their business
– An ability to identify great business opportunities and drive change
The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them.

Responsibilities:
– Identify and suggest possible product enhancements based on usability and feedback received from customers
– Facilitate educational sessions for hoteliers on key product functionalities
– Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices
– Proactively reaching out to customers to better understand product engagement and collect product feedback
– Prepare internal product engagement reports
– Forge strong relationships with our customers and industry partners
– Work closely with the Sales Team to ensure that they are informed on progress being made with their customers
– Drive agreed outcomes for our customer

Qualifications:
– Strong Communication Skills
– Native/Fluent in Spanish and English language
– Additional language is a plus
– Bachelor / Associate Degree
– Positive personality with a good learning attitude
– At least 2 years experience preferably within the Hospitality industry
– Detail oriented
– Ability to travel occasionally
– Ability to multi-task

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