[NRU882] Clm Ops Project Manager

Project Description: Client is going through a global transformation (North America, EMEA, and APAC) to enhance their offerings of Client onboarding and servicing.

Responsibilities:

1. End-to-end project ownership for North America region including multiple workstreams as per the established methodology, in constant coordination with the global Programme Manager and the EMEA and APAC Project Managers
2. Assist in the design/re-design of the program – including governance, timeframe, workstreams definition, dependencies, RACI, project staffing, budget, metrics, methodologies
3. Deliver the expected outcomes and benefits for the region, each workstream, and including crossover initiatives
4. Deal with changes to the project as and when necessary
5. Plan, coordinate/motivate, and ensure the work is done to the right standard, on time and to budget
6. Articulates the project status, outcomes, RAIDD and Mitigation log, RAG log appropriately to all stakeholders, including making presentations to MD level client stakeholders
7. Identify and help remove project roadblocks, handle escalations, or further escalate so that issues do not impact scope, schedule, or budget
8. Build a strong relationship with clients, partners, internal stakeholders to ensure all program workstreams are defined, tracked, and executed according to plan
9. Develops and implements effective communication plans, designed to drive strategic discussions with stakeholders
10. Support and drive the growth of the program and the client account from a consultancy firm perspective

Skills: Must have

• Proven track record in implementing complex programs at large financial institutions
• Significant experience in leading regional teams to deliver client objectives within agreed budget, time, and resource constraints
• Experience of leading operational and organizational change from a business side
• Experience in managing both internal and client dynamics to achieve consensus and make progress
• Strong communication skills with confidence to deal with senior and demanding client stakeholders
• Significant business experience using various project and program management methodologies in a variety of environments
• Understanding of the Operations remit in a Bank – from CRM, onboarding, Middle Office and Back Office, payment, transaction monitoring activities will be useful but is not a pre-requisite

Languages: English: C2 Proficient

Seniority: Senior

Relocation package: If needed, we can help you with the relocation process.

Vacancy Specialization: Fenergo

Ref Number: VR-77199

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