TY-931 | Ux Lead Serenity

We are Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, Fotocasa in Spain, Mobile.De in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities – whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less. Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use.

We are on the hunt for a UX Lead to join our Fraud Prevention and Content Quality team in Barcelona / Paris on a full-time basis. You will research, design and test the next generation of moderation & content quality tools that will be used by our marketplaces across the globe, and play a key role in keeping users safe from fraudulent activities and ensuring that they can safely transact on our marketplaces. You understand how to uncover global user problems, conduct research and know how to analyse the problem space in order to design solutions through a lean process. You will work in a team of accomplished UXers based in Barcelona and Paris and collaborate with UX designers from local marketplaces.

Job Description

• You bring the voice of the user to the table and create – together with the Product, Insights and Tech leads of Serenity – the strategy for the moderation domain.
• You ensure that UX both tactically and operationally contribute to a successful execution of the set goals and direction.
• Continuous discovery of the moderation problem space in order to get a better understanding of the immediate user needs / problems that users on the marketplace and our users of Serenity are facing.
• Lead projects within the domain with a strong user-centred and data informed mindset. This includes the planning and facilitation of workshops, (senior) stakeholder management, prioritisation, operational tasks and overseeing quan qual analysis that leads to actionable strategic recommendations.
• Accelerate validation cycles (definitions, recruitment, validation, analysis) through (remote) user testing & experimentation and plan quick iterations with your peers.
• Collect, maintain and transfer knowledge and make this accessible for your peers and other stakeholders. You work closely with other leads to broadcast this knowledge to local and central teams.
• Team up with the Head of UX to ensure our UX pillars, practices and roadmap support the strategy of Trust and Connecting. You ensure the team follows a strong UCD process and educate other team members on user centricity.
• Work with your peers, teams, and stakeholders to ensure a clear understanding of how our moderation tooling can help marketplaces achieve their goals. You connect with local stakeholders to understand the challenges and problems they are facing in the trust and safety domain.
• Actively contribute to the UX community and strengthen synergies with other teams with other P&T; teams. This means providing guidance and mentorship to other team members, sharing best practices and contributing to a Design & Research at Scale mindset within the SPACE organisation.
• Foster a culture of cooperation, transparency and trust by facilitating communication across teams through close interaction with your peers.

Qualifications

• You have a goal oriented mindset and drive results through your ability to establish and strengthen trust, empathy and disciplined collaboration with key stakeholders.
• Experience working on global initiatives – understanding how to build scalable designs and products that can flex across teams, users and languages.
• Ability to deliver fast, high-quality insights and recommendations that support product decisions using both quantitative and qualitative data (A/B experimentation, data analysis, user research, competitor and market analysis).
• You are up to date with the latest design trends, product experimentation methodologies, lean discovery and validation process, and ways to measure UX success. You are passionate about product development and are constantly looking for ways to improve the discovery and delivery process.
• You think strategically and systematically about strategy and vision with scalable design & research opportunities at every level.
• Easily switch from macro to micro; from understanding the strategic value and business dynamics in the moderation domain, to defining the experience of a specific feature or service.
• Ability to inspire and guide designers, researchers and other.

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