Vp Client Success | (OZ-081)

.Location Barcelona, Catalonia, Spain, Spain Posted on Mar 23, 2023 Apply for this job your email: upload resume: ProfileJOB PURPOSE:The Vice President Client Success will be a member of the CSL and GV Senior Leadership Teams and reports directly to the President of Celergo Streamline with a dotted reporting line into the SVP Globalview and the SVP Client Success Management. This senior role will have full responsibility for ensuring Global Payroll clients are realising maximum business value from their relationship with ADP across their lifecycle. Success is measured by retention & renewal rates, willingness to act as reference, share of wallet growth and client engagement and loyalty as measured by NPS.

The VP Client Success will be responsible for transforming the various existing client relationship teams who are responsible for our Global Payroll clients into one optimised, high performing and scalable Client Success team which addresses the needs of our Global Payroll clients. She/He will have full accountability for the performance of the Client Success team and this role will have high visibility with executive management and internal and external Senior Leadership teams and requires mature leadership and strong change management, leadership and people skills.KEY RESPONSIBILITIES:Build and lead a high performing Client Success leadership team focused on the delivery of an exceptional client experience as measured through NPSWork with senior leaders across ADP and our partner network to optimise the relationships with our clients globallyEmbed a culture of continuous improvement and strong associate engagementManage resources and ancillary costs to maximise Revenue Growth,

NOI and Associate and Client ExperienceDevelop the Client Success strategy in conjunction with other Executive leadersProactively monitor business performance & operating results against plans and objectives, taking adequate steps to correct shortfalls in performance.Proactively partner with functional leaders to monitor the health of the business operations as it relates to client loyalty, service, operations, relationship management, contracting, compliance,, security and training.Responsible for the direction and supervision of all client success associates with regards to training/coaching, compensation, motivation and developmentActively drive initiatives to improve efficiency in Client Success governance,

structures and processes as well as associate engagement and client loyalty.Challenge well established processes or procedures and generate innovative ideas to creatively enhance client solutions.Effectively communicate the strategic importance of projects and create business cases to gain funding and buy-in from key constituents. Ultimately ensure overall success of these initiatives and investments

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